Terms of Service

Introduction

Welcome to Blooming Families. These Terms of Service ("Terms") govern your use of our website and services, including counselling, coaching, courses, and workshops. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

Acceptance of Terms

By accessing our website or booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

Services Provided

Blooming Families offers the following services:

• Individual and couples counselling
• Pre-marriage preparation courses
• Parenting workshops and courses
• Family coaching and support
• Organisational training and workshops
• Educational resources and materials

Services are provided by qualified professionals in accordance with relevant professional standards and ethical guidelines.

Booking and Appointments

Making a Booking

Bookings for sessions, courses, or workshops can be made through our website booking system or by contacting us directly. All bookings are subject to availability and confirmation.

Cancellation Policy

• Client Cancellations: Please provide at least 24 hours notice for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a cancellation fee.
• Our Cancellations: In the rare event we need to cancel or reschedule, we will provide as much notice as possible and offer alternative arrangements.
• No-Shows: Failure to attend a scheduled appointment without prior notice may result in a charge for the full session fee.

Late Arrivals

If you arrive late for an appointment, the session will end at the scheduled time. You will be charged for the full session duration.

Payment Terms

• Payment is required at the time of booking or before the service is provided, unless otherwise agreed
• We accept payment via our secure online payment system
• All fees are stated in British Pounds (£) and include VAT where applicable
• Prices may be subject to change, but confirmed bookings will be honoured at the agreed price

Refund Policy

• Course or workshop cancellations with more than 14 days notice: Full refund
• Cancellations with 7-14 days notice: 50% refund
• Cancellations with less than 7 days notice: No refund
• Individual session cancellations: Subject to our 24-hour cancellation policy
• Refunds for services cancelled by us: Full refund provided

Confidentiality

We maintain strict confidentiality in accordance with professional counselling and therapeutic standards. Information shared during sessions will be kept confidential, except in the following circumstances:

• You provide written consent to disclose information
• There is a risk of serious harm to yourself or others
• There are safeguarding concerns regarding children or vulnerable adults
• We are required by law to disclose information
• For supervision purposes (anonymised and in accordance with professional guidelines)

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information when booking services
• Attend scheduled appointments on time
• Engage respectfully with practitioners and other participants
• Inform us of any concerns or issues promptly
• Comply with our cancellation and payment policies
• Take responsibility for your own wellbeing between sessions

Limitations and Disclaimers

While we strive to provide high-quality services, you acknowledge that:

• Counselling and coaching outcomes cannot be guaranteed
• Our services are not a substitute for medical or psychiatric treatment
• You should seek appropriate medical attention for health concerns
• We are not responsible for decisions you make based on our services
• In emergencies, you should contact emergency services (999) or crisis support services

Online Services

For sessions conducted online:

• You are responsible for ensuring you have a stable internet connection
• You should be in a private, confidential space
• Technical issues may occasionally affect service delivery
• We use secure platforms, but cannot guarantee absolute security of online communications

Intellectual Property

All content on our website and in our courses, including text, graphics, logos, and materials, is the property of Blooming Families and protected by copyright law. You may not reproduce, distribute, or use our materials without written permission.

Course materials provided to participants are for personal use only and may not be shared, sold, or distributed without authorisation.

Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit viruses or malicious code
• Interfere with the proper functioning of the website
• Collect or harvest personal information about other users

Liability

To the extent permitted by law, Blooming Families shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website. Our total liability shall not exceed the amount you paid for the specific service in question.

Complaints and Disputes

If you have a complaint or concern about our services, please contact us directly. We are committed to resolving issues promptly and fairly.

Our practitioners adhere to professional codes of conduct and are accountable to their respective professional bodies. Details of relevant professional bodies and complaints procedures are available upon request.

Termination of Services

We reserve the right to terminate or suspend services to any client who:

• Breaches these Terms of Service
• Behaves in an aggressive, abusive, or inappropriate manner
• Fails to make payment for services
• Provides false or misleading information

Either party may terminate the counselling relationship at any time, subject to our cancellation policy and professional obligations.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms of Service, please contact us: