Privacy Policy

Introduction

Blooming Families ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including family counselling, coaching, courses, and workshops.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or courses
• Make a booking or enquiry
• Subscribe to our newsletter
• Contact us via email or contact forms
• Attend our workshops or sessions

This information may include:

• Name and contact details (email address, phone number)
• Organisation details (for organisational enquiries)
• Information about your family or relationship circumstances (when relevant to services)
• Payment information (processed securely through third-party payment providers)

Automatic Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide and deliver our counselling, coaching, and educational services
• Process bookings and manage appointments
• Communicate with you about our services, courses, and events
• Respond to your enquiries and provide customer support
• Send you newsletters and updates (with your consent)
• Improve our website and services
• Comply with legal obligations and professional standards

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal information based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill a contract we have with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests (such as improving our services)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services (e.g., booking systems, email services)
• Legal Requirements: When required by law, court order, or governmental authority
• Professional Obligations: When necessary to comply with professional counselling and therapeutic standards, including safeguarding responsibilities

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or professional standards. Client counselling records are retained in accordance with professional guidelines and ethical requirements.

Your Rights

Under GDPR and UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal and professional obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at: info@bloomingfamilies.co.uk

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites (such as our booking system). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 16 without parental consent. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):